Bath & Floor Stiles

Remote Customer Service & Administrative Coordinator

Location: Remote -- open to qualified U.S.-based, nearshore, and offshore candidates who can consistently work U.S. Eastern Time business hours.

Keep Every Customer and Appointment Connected

For more than 25 years, Bath & Floor Stiles has helped homeowners throughout the Washington, D.C. metropolitan area transform their kitchens, bathrooms, floors, and living spaces. From our Gaithersburg showroom, we combine quality products, experienced professionals, and attentive service under one trusted name. We are a locally owned, growing company committed to craftsmanship, integrity, accountability, and an exceptional client experience.

Bath & Floor Stiles is seeking a highly organized and responsive Remote Customer Service & Administrative Coordinator to serve as the first point of contact for prospective and existing customers. This person will manage scheduling and rescheduling, answer inbound calls, route customer inquiries, maintain accurate CRM records, assist with dispatch, and provide dependable day-to-day administrative support.

This role is essential to ensuring that customers receive prompt attention, the sales team's schedule remains organized, and no lead or follow-up falls through the cracks. The ideal candidate communicates professionally, works independently, and understands the importance of quick response times and accurate information.

Key Responsibilities

• Answer inbound calls and respond promptly to customer inquiries received by phone, email, and the company website.
• Provide a friendly, professional, and helpful first impression to prospective and existing customers.
• Schedule, confirm, reschedule, and coordinate in-home and showroom appointments.
• Manage the sales team's calendars and resolve scheduling conflicts.
• Assist with dispatch and communicate scheduling information to the appropriate team members.
• Send customers appointment confirmations, reminders, and schedule updates.
• Enter new customers and leads into the company CRM accurately and promptly.
• Maintain complete and current CRM records, including contact information, project notes, appointment details, and lead statuses.
• Follow up with customers regarding appointments and general questions.
• Route sales, design, project, and construction-related questions to the appropriate person.
• Coordinate organized handoffs between customers, the sales team, and the project management team.
• Maintain administrative records and assist with recurring office coordination tasks.
• Help ensure that inquiries, appointments, and follow-ups are completed on time.
• Identify missing or inaccurate information and take initiative to correct it.

Qualifications

• At least 2 years of experience in customer service, reception, scheduling, dispatch, or administrative coordination.
• Excellent telephone etiquette and professional written and verbal communication skills in English.
• Strong organization, time-management, and attention-to-detail skills.
• Ability to manage multiple calendars, customer inquiries, and competing priorities.
• Comfortable learning and consistently using CRM, dispatch, and scheduling software. (preferred)
• Familiarity with HighLevel, Asana, JobTread, Google Workspace, Google Calendar, or similar systems is preferred.
• Reliable high-speed internet, a quiet professional workspace, and a suitable computer and headset.
• Ability to work consistently during U.S. Eastern Time business hours.
• Self-directed, dependable, and able to manage daily responsibilities without continuous supervision.
• Experience supporting a construction, remodeling, home-service, or appointment-based company is preferred.
• Experience responding to inbound leads and coordinating timely follow-up is a plus.
• Bilingual English and Spanish skills are a plus.

Pay and Benefits

• Compensation: Competitive hourly or salaried pay based on experience, location, schedule, and employment arrangement.
• Fully remote work arrangement.
• Stable compensation with no commission requirement.
• Consistent work supporting an established and growing remodeling company.
• Training on company processes, scheduling systems, and CRM software.
• Opportunity to become a trusted and central member of a close-knit team.
• Potential for increased responsibility as the company continues to grow.

The final compensation range, schedule, employment classification, and benefits will depend on the selected candidate's location and hiring arrangement.

Why Bath & Floor Stiles?

At Bath & Floor Stiles, your organization and responsiveness will directly affect our customers, sales team, and daily operations. You will join an established local company that values dependable people, honest communication, and thoughtful service. Our culture is close-knit, open, fast-moving, and increasingly technology-driven. If you take pride in being the organized person others can rely on, this is an opportunity to build an important long-term role with a growing company.

Bath & Floor Stiles is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.